Terms of Service
Privacy Policy
Effective Date: January 31, 2025
At WithLuv ("we," "us," or "our"), your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our service ("Service") via the WithLuv platform.
1. Information We Collect
a. Information You Provide to Us
User-Submitted Information: Names, email addresses, preferences, and other details provided through forms, surveys, or settings.
Phone Number: Used for account creation, authentication, and communication.
Gift Message Details: Text, images, and scheduling details you provide.
b. Automatically Collected Information
Device Information: IP address, device type, and browser type.
Usage Data: Interactions with the Service, including timestamps and message delivery statuses.
c. Third-Party Information
If you integrate WithLuv with another service (e.g., payment providers), we may receive necessary transaction information but will not share or store sensitive financial details.
d. Communication Data
Message Moderation: To ensure platform security and compliance, messages may be reviewed via automated or manual processes. Reviews may be triggered by reports, flags, or random audits.
e. Information Provided by Others
Invitations & Contact Data: If users invite friends, we may receive limited contact details (name and phone number) for non-users. This is used solely to facilitate invitations and not stored indefinitely.
Opt-Out: If you receive an invite and don’t want future contact, follow the opt-out instructions in the message or email hello@sendwithluv.com.
Limited Retention: Contact info of non-users is not permanently stored and is deleted once the invitation process is complete.
2. How We Use Your Information
We use the information collected to:
Deliver personalized messages in campaigns
Process payments for premium services and gift cards
Improve functionality and performance of the Service
Develop and test new features
Provide customer support
Detect and prevent spam, fraud, or misuse
Monitor messages for compliance with Terms of Service
Comply with legal obligations (e.g., subpoenas, audits)
Send feature updates, offers, or promotions (opt-out anytime by replying STOP, following unsubscribe instructions, or emailing hello@sendwithluv.com)
To exercise your privacy rights, contact hello@sendwithluv.com. WithLuv is currently only available in the United States.
3. How We Share Your Information
We do not sell, rent, or trade your personal data for marketing. We may share information:
With Service Providers: e.g., payment processors, SMS delivery partners (like Twilio), support, storage, analytics.
For Legal Reasons: To comply with law or protect rights, safety, or property.
With Consent: If you explicitly consent.
Business Transfers: In mergers, acquisitions, or sales, your data may transfer as part of the transaction. You’ll be notified as required by law.
4. Data Security
We use encryption, access controls, and regular audits to protect your data. Still, no method is 100% secure.
Users are responsible for securing account credentials and devices.
In the event of a data breach affecting your personal information, we will notify you in compliance with applicable laws.
5. Data Retention
We retain information only as long as necessary for the Service or legal compliance.
Transactional records may be kept longer; user-generated content may be deleted upon request.
Upon account deletion, data will be removed or anonymized within 90 days, unless retention is required by law.
Data deletion requests are processed within 30 days.
6. Your Privacy Rights
Depending on your location, you may have the right to:
Access, correct, or delete your data
Withdraw consent for processing
Opt out of data sharing for advertising
Request a portable copy of your data
Object to or restrict data processing
To exercise rights, contact hello@sendwithluv.com. Currently, WithLuv is available only to U.S. residents.
7. Children’s Privacy
WithLuv is not intended for children under 13.
In the EEA, users must be 16 unless parental consent is provided.
If we discover data from a child under 13, it will be deleted.
Parents can request deletion at hello@sendwithluv.com.
8. Cookies & Tracking Technologies
We use cookies to enhance experience, remember preferences, and analyze usage:
Essential Cookies: For authentication and core functionality.
Functional Cookies: Save preferences and settings.
Analytics Cookies: Track engagement and improve performance.
You can manage cookies through browser settings. Blocking cookies may impact functionality. Third-party analytics tools (e.g., Google Analytics) may also collect usage data.
9. Changes to this Privacy Policy
We may update this Policy from time to time. Material changes will be announced via notice on our website. Continued use after updates signifies acceptance.
10. Contact Us
For any questions or concerns about this Privacy Policy, please contact us:
hello@sendwithluv.com